Almost no AI system fails because the model is bad. It fails because a prompt changed and nobody re-checked what already worked, because retrieval brings back the wrong document, because a user's negation gets lost along the way, or because the system answers confidently about something it does not know.
These failures share an uncomfortable trait: nothing breaks. No error in the logs, no alert on the dashboard. The answer arrives, looks reasonable, and is wrong. They only surface when a customer hits one, and by then weeks have passed.
The express audit is designed to give a useful answer fast, without blocking your team.
If you then want me to implement the fixes, that is quoted separately. The audit commits you to nothing: the report is yours and your team can execute it without me.
Because I haven't read about this, I have lived it. I am co-founder and CTO of a clinical decision support platform in production, a domain where a wrong answer has real consequences.
I am also independent: if your system was built by another vendor, I have no interest in softening the diagnosis.
The express version is two weeks: one to build the suite and run it, another for analysis, report and conclusions. Large systems extend by module, but the first useful report always lands in those two weeks.
Yes. The complete system is audited (prompts, retrieval, rules, guardrails and final answer), not the model in isolation. Who serves the model is irrelevant: what gets measured is what your user sees.
Access to a test environment, documentation of what the system should do, and half a day from one or two people. Anonymised real conversation history raises precision considerably.
The executable case suite, the report of classified failures with reproducible examples, and the fix plan prioritised by impact and effort.
Then you keep a test suite that protects the system from now on, and the confidence of having measured it. That is a perfectly possible outcome and it gets said plainly.
Tell me what system you have and what you use it for. I'll tell you what I would audit, how long it takes and what to expect from the report.